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faq

WANT TO BOOK A CLASS?

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Awesome! All you need to do is click "BOOK A CLASS" in the upper right-hand corner of the site, or go to our homepage. Once you choose your class and purchase your package, check out the schedule and pick your classes. 

ON THE WAITLIST?

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You tried to sign up and the class is full? No problem - you're on the waitlist! We will notify you the moment a free spot is available so be sure to check your email. 

NEED TO CANCEL?

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  • Be sure to cancel 8 hours PRIOR to your scheduled class time. Once your class is cancelled, the class credit will be returned to your account to be used later. 
  • Be forewarned: If you do not cancel 8 hours prior to your scheduled class time, your class will be charged to your account.
  • Unlimited monthly clients will be charged a $25 late cancel/no-show fee.
  • Cancel online or by calling our studio!

WHAT TO EXPECT

 

  • Please arrive 10 minutes before your scheduled class time and check in at the front desk.

  • Use our locker room to leave your stuff. Grab a towel - free of charge!
  • Stay hydrated! Bring a water or purchase one at the front desk for $1.
  • NEW CLIENTS - let your instructor know! They will be excited to meet you and get you set up on a bike or at the barre.
  • If you are taking SoulBarre or SoulFusion, we encourage you to wear non-slip socks. Socks are available for purchase in the studio!
  • HAVE FUN! We are so excited for you to join our community!

HOW FAR IN ADVANCE CAN I SCHEDULE?

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You can schedule classes 2 weeks in advance! We try to keep our schedule as consistent as possible but since we can't be in control of everything, sometimes our schedule may change. So it's best to check our schedule 1 week in advance on our online scheduling tool which you can access HERE.

WHAT SHOULD I WEAR?​

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We always recommend wearing moisture wicking fabrics. Any flexible and comfortable workout attire is acceptable. We discourage wearing any loose clothing that could interfere with your SoulRide experience.

 

SoulRide: You have the choice to either spin with sneakers or with spin/cycling shoes with SPD clips.

 

SoulBarre: We have wood floors, so grip socks are preferred! If you don't have a pair, we sell really cute ones in our retail area!

DO I NEED TO RESERVE? OR JUST DROP IN?

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If you are in the area and want to drop by, please feel free.  However, we have limited spots available in each class and they fill up quickly! The best way to secure your spot is to sign up online via our website or click HERE.

DO I NEED SPIN SHOES?

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Spin/cycling shoes are not required. We must admit, it enhances your ride on the bike! However, using your sneakers will still give you a great workout.

You can always purchase a pair of spin shoes once your spinning addiction kicks in!

*All classes have an age requirement of 14 years old.

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*If you are more than 5 minutes late to class, your spot will be forfeited and you won't be allowed to take class. Coming to class late is distracting and it doesn't allow time to properly set up your bike or safely prepare for class.

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